Feb 13, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
We hear so much about Artificial Intelligence (AI) and what it can do, as well as cautions about it. But how can it help your business run more efficiently as well as deliver amazing results in customer service? Read on to learn more about harnessing the power of AI for your small-to-medium-sized business. A Brief Summary of Artificial Intelligence Artificial intelligence, or AI, is an enabling technology made possible by machine learning. Machine learning is the process of teaching machines how to react to different data types, based on probabilities. Large language models (LLMs) are trained on huge amounts of data, which makes them able to understand and generate language and other types of content, performing a wide variety of tasks. The data is fed into these models from humans, and this plays a role in the quality of data. Business Applications of Artificial Intelligence Because it is trained on vast amounts of data, AI has the power to automate repeated processes, freeing up time for humans and labor cost for your company. Employees can focus on other tasks while AI works in the background. It has potential to be embedded in customer relationship management software, and to find information about customers based on past interaction. That way, customer service representatives can have the information at their fingertips and serve customers even more quickly. Even outside business hours, your company can continue to serve customers with chatbots that mimic human-to-human interaction. Data analysis is more rapid, and this has implications for cybersecurity. Trained on data from network traffic, AI can quickly detect suspicious activity and...
Feb 5, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Cloud Computing, long a fundamental part of digital transformation, is seeing even more changes in 2024 and beyond. From hybrid and multi-cloud to the intersection of artificial intelligence and cloud computing, and the security and compliance implications, digital transformation and innovation will continue. Read on to learn more about upcoming cloud trends. Hybrid and Multi-Cloud Environments Rising in Popularity Hybrid Cloud environments, wherein some of an organization’s computing resources are in a private cloud and others in a public cloud environment, seem to offer the best of both worlds. Hybrid clouds offer the cost-effectiveness of public cloud, while preserving data privacy by keeping some infrastructure on-premise. The latter can benefit businesses in industries that must comply with data protection regulations. It will be vital for businesses using hybrid cloud to know where business data resides–not to mention your cloud service provider’s regulatory compliance policies. With multi-cloud architecture, numerous providers are used, and this provides flexible solutions and benefits to fit your business. What your company needs to consider, though, is that additional configuration may be required for the different services to communicate with each other, and how this can impact the experience for end users. Artificial Intelligence in the Cloud Another trend is the connection between cloud computing and artificial intelligence. What the two have in common is automation. Artificial Intelligence (AI) with its large reservoir of data can help automate and streamline mundane processes and free up time to work on the company’s strategic goals. Artificial intelligence, an enabling technology, can analyze data and provide insights that can lead to even more precise...
