Nov 14, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
We’re headed for 2025, and it’s time to consider technology spending for the next year. How will you know the best allocation of your technology dollars? Read on to learn about how to align your tech budget with your business goals. Getting Started with IT Budget Alignment A LinkedIn article presents steps to follow in planning your IT budget. A good first step is understanding your overall business goals. What do you want to accomplish in the next year, and beyond? Broad goal categories include upgrading existing systems, reallocating spending to more critical areas, and investing in new technology. How will you use trends in technology–automation using artificial intelligence, for instance–to improve processes? Your company’s goals will be unique to you, and need to be prioritized according to what’s most vital. Artificial intelligence offers great potential for increasing efficiency for your company. On the customer service front, it can automate processes like virtual chat, allowing conversational AI to handle routine questions and free up representatives for more complex tasks. Data analysis is streamlined and can efficiently provide insights. Network monitoring is improved, with automation allowing constant scans and identifying possible problems. Email messages are sorted, hence removing spam and forwarding the most important messages to the proper recipients. Assessing Your Current IT Spending What is the state of your current technological ecosystem? Are you overspending on areas you don’t need to, and underspending in more important areas? What does each element of your technology contribute to business objectives? For example, you might need to move some systems and data to the cloud for greater flexibility and...
Nov 8, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Gartner has released a tech trends report for 2025, and automation (especially through artificial intelligence) is a keystone. While technology has great potential for companies, depending on goals, it also carries challenges. Such challenges include costs in time, money and effort; legal and ethical considerations and guardrails for use; and adaptation of the workforce to changes. Read on to learn more about upcoming trends and why they matter for your business. The Role of Artificial Intelligence Artificial intelligence has been enabling automation and enhancing creativity for several years, and is a powerful tool. It has potential for numerous industries and every sort of business within those industries. One trend, agentic AI, can help you with automation of processes, which may save costs and time, augmenting or even taking over human tasks when appropriate. Nevertheless, guardrails are needed to ensure that the virtual agents operate according to parameters set up by humans. Not only that, you will need to assess how to harness AI to help meet your business goals, and make sure that its use is in accordance with your goals. Platforms for AI governance will be another trend in technology. These platforms can help companies create and enforce policies for responsible use as well as show users how the AI systems work. For example, how do the systems remain free from harmful bias? And how to avoid disinformation? And what about those “deep fakes” we keep hearing about? You can bet that if you are using AI, so are malicious actors. They can combine pictures and audio to make it seem as though a customer...
Oct 15, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Communications and collaboration are vital to your company’s operations and success. But how do you know if your spending is effectively allocated? Read on to learn about the role of a telecommunications expense audit in shaping up your telco budget Telecommunications and Why it Matters In short, telecommunications means the exchange of information across long distances–via phone, email and videoconferencing. It incorporates the use of various devices–cell and landline phones, internet and email, for instance. With remote work being an established practice, your workers need to be able to communicate and collaborate, and help keep your operations humming. Evaluate Your Telecommunications Expense How do you know that you’re spending wisely on telecommunications? With the complexity of telecommunications (many companies have multiple carriers), money may be slipping through the cracks without your awareness. This is where a telco audit comes in. The audit is a process that surveys an organization’s telecom expenses, identifying areas of overspending or poor allocation. Expenses include local and long-distance telephone bills, wireless services, and Internet services–how do you know the charges are accurate? It may be time to bring in a qualified telco auditor with the needed expertise. How a Telecom Expense Audit Can Help Your Company A telecom audit can show where your company might be needlessly spending money. For example, with multiple carriers, different invoicing systems are involved, and your company might be incurring late fees. Small miscalculations can cause errors, including overbilling. An audit can uncover which services you might no longer need, via a close examination of invoices and payment records. Better understanding of your...
Oct 4, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
There’s never a bad time to examine your company’s cybersecurity posture, and even improve your strategy. Threats abound, including security incidents resulting from weak passwords, phishing attacks, and the lack of strong authentication. Read on to learn how you can assess and improve your preparedness for security incidents–it’s not if, but when. Preparedness Starts with Awareness October is Cybersecurity Awareness Month. Starting in 2024 the Cybersecurity and Infrastructure Security Agency’s (CISA) theme is “Secure Your World.” Cybersecurity Awareness month is a time for understanding the threats that face all businesses, and perhaps especially small to medium-sized companies. The good news is, you can learn more about what threats affect your network, applications and data, and how to protect your business. Protect Your Business from Common Threats Common threats include phishing as well as the ransome ware that can infect your network and steal your data. If your data isn’t stolen, it can be encrypted away from you via a ransomware attack. Security incidents can occur as a result of weak authentication of account access (weak passwords and lack of multi-factor authentication). Mishandled operating system updates can lead to not having the latest security updates and bug fixes. Phishing threats are growing in frequency and sophistication, and can come in through emails designed to trick recipients into giving up security credentials, which can then be used to gain access to a company’s network and data. Phishing attempts, along with variants like “smishing” (attacks via text messaging) and “vishing” (attacks by phone and voicemail) rely on fear and a sense of urgency to trick the recipient into...
Sep 13, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Whether man-made or natural, threats to the security of your company’s network are on the rise. Not only do effects of climate change (such as wildfires and floods) pose threats to businesses, but cyberattacks including ransomware via phishing emails, jeopardize your network and data. Read on to learn more about threats and how to overcome them. Common Risks For Businesses Risk management professionals have their hands full! Natural disasters like floods or wildfires can damage, even destroy, security operations data centers, homes and businesses, and infrastructure like power lines. Even a winter storm can keep workers from accessing work systems, and break the connection between a technical problem and its solution. At the very least, natural disasters can result in costly downtime. According to a CSO Online article, the number of climate change-related incidents with damage exceeding $1 billion dollars had occurred by October 2023. As if the consequences of natural disasters aren’t serious enough, bad actors are seeking access to business networks to steal data, infect the networks with malware, or both. These cybercriminals might also use a natural disaster to take advantage of a company’s vulnerability. Data breaches are also very much in the news. According to a 2021 cybersecurity threat trends report, phishing emails are responsible for roughly 90% of data breaches. These data breaches come from unsuspecting recipients giving up confidential information when they are tricked into doing so. Phishing schemes are becoming more sophisticated, too. Another threat is escalating cyberattacks using the same artificial intelligence tools your business might be using to automate processes and make work more efficient. If...
Sep 4, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Hybrid workforce is here to stay, and some businesses are entirely remote. With the benefits remote employees bring, it also introduces dangers like unprotected network access and greater exposure to ransomware. Over the last several years, ransomware has increased and can have disastrous consequences to businesses of all sizes. Read on to learn more about the ransomware landscape and how to protect your company from attacks that steal data. Ransomware’s Prevalence and Danger Ransomware, a type of malware that introduces malicious code that can encrypt your data and make it unusable for your company, is nothing new. Even with some progress by law-enforcement groups in taking down some of the infrastructure, it is still prevalent. It can cause data breaches, downtime from inaccessible data, and financial consequences from lost revenue. If your data is stolen or leaked, not only do you not have access to it, but it can damage your company’s reputation because customers no longer trust you to protect confidential information. According to a 2023 report by Verizon regarding data breaches, ransomware affected 66% of organizations; 24% of data breaches occurred as a result of ransomware infection. Aside from lost data, your network could also become a hub, spreading ransomware to others such as customers or vendors. How Ransomware Enters Networks and How to Keep it Out Points of entry are various, though the primary source is social engineering (phishing) emails. Many attacks come by way of an email containing a link which, when clicked on, downloads malicious software. Malicious actors use urgent calls to action and appeals to fear to get unsuspecting...
