Sep 12, 2017 | SMB Technology, Technology News
Recent Hurricanes Harvey and Irma, along with major earthquakes in Mexico, remind us how vulnerable we can be to disasters, and underscore the importance of data protection. As businesses depend on access to a range of systems–including call center, communications and collaboration application, customer management, and more–having a solid data protection plan can help you in a disaster recovery scenario. Now more than ever, a range of options exist to help maintain business continuity. Here are a few options to consider. Review Your Data Protection Plan Key to your data protection plan is identification of mission-critical systems. The most important systems should be redundant, with the ability for failover in the event of a disaster. Your data centers and failover options should be geographically dispersed and on different network backbones. This can minimize downtime and get you back up and running sooner. Having your data backup available in Cloud Storage can help you recover other important files and application data if you lose access to your on-premise systems. SD-WAN for Business Continuity Software-defined wide area networks (SD-WAN) can also provide you a highly reliable and redundant network. Having the ability to switch Wide Area Networks using SD-WAN as an alternative to more costly MPLS solutions can ensure connectivity during a natural disaster. What’s more, Software-Defined Wide Area Networking can save you money in the long run by giving you the flexibility of a multi-carrier solution. Software as a Service for Disaster Recovery More businesses are turning to the Cloud for a range of applications–hosted email, Voice over IP (VoIP), Call Center, and others–to keep communications flowing during a...
Aug 22, 2017 | SMB Technology, Technology News
According to a recent research report “Assessing the Cloud Security Landscape” by the Computing Technology Industry Association (CompTIA), 85% of business owners and IT professionals participating in a survey responded that they are Confident in their Cloud Service Provider. No wonder research firm IDC predicts the market for public and private cloud security to more than double over the next few years. What Cloud Security Concerns are top of mind with business owners, and what can you do to reduce your risk? Read more to find out… Cloud Security Concerns According to the CompTIA research, the biggest security concerns are: system downtime and business interruptions; exposure or loss of data during file transfers to the cloud; and concerns over encryption of data (either transactional or at rest). Rounding out the top five concerns from the research are physical security of cloud service provider data centers, and shared technology vulnerabilities in a multi-tenant environment. Many of the risks related to these issues can be avoided with appropriate technologies, and by adhering to industry compliance regulations. Questions to Ask About Cloud Security To help you sleep at night, there are a number of questions you can ask your Cloud Service Provider to better understand security considerations. You may want to know where your data resides. Understanding data residency could help you navigate standards related to regulatory compliance or specific country requirements on data residency. Consider asking your Cloud Service Provider about their encryption policies, business continuity and disaster recovery plans, and their data integrity and retention policies. Is the Cloud Right for All of My Data? Data that is strictly regulated...
Aug 10, 2017 | SMB Technology, Technology News
Your network is the backbone of your IT Infrastructure. Your network health is also an integral part of your defense against Cyber threat. Cloud Computing, Communications and Collaboration, Data Protection, and Digital Transformation put more reliance on your network. This begs the question, how is your network health? Ask yourself these three questions to find out the answer… How Well Does Your Network Perform? You rely on your network to communicate with your employees, customers, prospects, and suppliers. What’s more, your network links your company to public and private cloud services and applications that are critical to your business operations. Performance bottlenecks from social media, streaming applications, faulty hardware, and lost connections can impact your employees’ productivity. Offsite backup and other IT functions also rely on your network. Ensuring network health keeps systems running smoothly and available when you need them. How Secure is Your Network? Network security is an imperative for businesses of all sizes. Your business may face additional compliance requirements–for example, Payment Card Industry Data Security Standard (PCI DSS). Data protections standards are rapidly evolving, which could increase your responsibility and exposure to fines and penalties. General Data Protection Regulation (GDPR), the European Union’s data protection rules, could apply to your business regardless of your location. Keeping your network in compliance through monitoring, endpoint protection, content filtering, and other network security detection and protection technologies is a good start. Train your employees on the implications of phishing emails and how to identify one. Teach them to avoid malicious links in unsolicited scam emails. Underscore the importance of a strong password and steps to take to keep...
Jul 18, 2017 | SMB Technology, Technology News
Reputation Management is a hot topic in the boardroom these days. Having a solid business continuity plan could make or break your company’s ability to survive a data breach or other systems failure that could tarnish your hard-earned reputation. Company news about data loss, systems downtime and other unplanned interruptions occur with regularity. According to technology research firm Gartner, a business that has a catastrophic data event has a two-year survival rate of just 6%. Surprisingly, your company can avoid these scenarios by having a solid BC/DR Plan. It is no surprise that recent research by MarketsandMarkets forecasts the spend on DR as a Service (DRaaS) to grow from $1.68 Billion in 2017 in revenue to $11.11 Billion by 2020. Read on to find out how a Business Continuity Plan could save your business. Understand Your Business Continuity Risk and Exposure A great place to start with Business Continuity planning is a review of your company policies and procedures. Your business continuity policies should — in addition to identifying the technical standards for managing your company’s applications, data, and related infrastructure — should identify acceptable risk, what your employees will do in a disaster recovery scenario, and identify any compliance requirements. It is important to understand what information is most important and to consider the risks of suffering a data loss. What would be the impact to your revenue, productivity and reputation? If you could not access your information, or it was subject to data breach, how may that impact your customers’ trust and your business’s reputation? An Ounce of Planning is Worth a Pound of Cure Ensure you...
Jul 5, 2017 | SMB Technology, SMB Technology, SMB Technology, Technology News
Cloud Computing adoption continues to outpace the growth rate of total IT spending. According to research firm Gartner, the market for public cloud services will continue expanding, with year-over-year revenue growth of 17.3%. Compare this to Gartner Growth expectation of total IT Growth of 1.4% and you can see how the market for Cloud Computing is maturing. Cloud Service Providers offer a wide range of solutions. According to CompTIA Trends in Cloud Computing, Cost reduction is the primary driver for VoIP, cited by 67% of companies with a VoIP implementation. Integration with other applications was cited as the second biggest driver by 36% of VoIP adopters. Here are a few tips to help realize the benefits of savings and integration of popular Cloud Services. Manage Rogue IT Rogue IT is a term for technology deployed without the aid of a technology advisor. Cloud Computing empowers Line of Business (LOB) owners to rapidly deploy Software as a Service (SaaS) applications and to minimize the involvement of a technology advisor. Financial management, HR management, Call Center and Help Desk services are common SaaS application purchase decisions made by LOB owners. More often than not, LOB owners involve a technology advisor in the purchase decision for final approval and consultation. Cloud integration, security concerns, and the need to centralize technologies are common reasons to include a technology advisor. Without the input from a trusted advisor, the costs of Cloud adoption can increase, and the creation of silos from lack of integration can result. Navigate Cloud Security Concerns Due to the nebulous nature of Cloud Computing, Cloud Security can be a challenge...
Jun 14, 2017 | SMB Technology, SMB Technology, SMB Technology, Technology News
Many businesses turn to technology to find ways to reduce costs and overhead. Technology trends–Software as a Service, Internet of Things, Software Defined Wide Area Networking, marketing automation, and Cloud-based communications and collaboration–are top of mind with business owners who prioritize improving staff productivity and capability, and reaching new customer segments. Here are three technology trends to take advantage of to drive business outcomes. Software as a Service One of the more popular ways to access Cloud Computing is Software as a Service. To start reducing costs and improving employee productivity, first consider your Communications & Collaborations applications(email, chat, instant messaging, voice, audio, web and video conferencing). In addition, applications including marketing automation and call center applications are available as Cloud services to help businesses grow their top line by reaching new customers. Software Defined Wide Area Networking Companies are adopting Software Defined Wide Area Networking (SD-WAN) as an alternative to more expensive wide area networking infrastructure. SD-WAN can optimize performance of multiple providers of business-class Internet to match costly alternatives. This saves money while improving performance between your locations and ensuring consistent access to Cloud Services. Internet of Things Enhancements to the Internet, combined with low-cost sensors, and wireless connectivity allow businesses to connect, monitor and automate a wide range of devices. Smart metering can track consumption of energy, water and gas, provide insights into usage, and remotely control a wide range of equipment and machinery. Not only does IoT save costs, the data collected from these devices can also be used gain insights that improve business outcomes. Many technologies are at our fingertips to help businesses maintain...
